Effective Date: August 14, 2026
At New Vibe Clothing, our products are printed on demand and made specifically for each order. Because each item is custom produced, we have a limited return policy.
Damaged, Defective, or Printing Issues
If your order arrives with a manufacturing defect, damaged product, incorrect product, or a printing error, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the product and the issue
We will review the issue and, when applicable, arrange for a replacement or refund.
For products fulfilled through our print-on-demand production partner, approved defects and printing problems are handled through the manufacturer’s resolution process. In most cases, the defective item does not need to be returned.
Wrong Size or Color
We do not accept returns or exchanges because the wrong size or color was ordered.
Please carefully review the product’s size chart and product information before placing your order. Because our products are printed on demand specifically for each customer, we cannot resell items that are ordered in the wrong size or color.
Change of Mind
We do not accept returns or exchanges for products that were ordered by mistake, no longer wanted, or where the customer simply changed their mind.
Custom and Made-to-Order Products
All products are made to order. This means we cannot accept ordinary returns or exchanges simply because a customer no longer wants the product or selected the wrong size.
Refunds
When a refund is approved, it will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your payment provider.
Order Issues
If you believe there is a problem with your order, please contact us as soon as possible after delivery. Providing photographs of the product and packaging will help us resolve the issue quickly.
Contact: admin@newvibeclothing.com